Service Escalation Matrix:

Check the table below for information on various Life Insurance companies.
No Insurance Company Contact Number Email Contacts
1 Aegon Life Insurance Company Limited. 1800-209-9090 customer.care@aegonlife.com
2 Aviva Life Insurance Company India Limited. 1800-103-7766 customerservices@avivaindia.com
3 Bajaj Allianz Life Insurance Company Limited 1800-233-7272
1800 209 7272
customercare@bajajallianz.co.in
4 Bharti AXA Life Insurance Company Limited. 1800-102-4444 complaints.unit@bharti-axalife.com
5 Birla Sun Life Insurance Company Limited. 1800-270-7000 customerservice@birlasunlife.com
6 Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited 1800-103-0003
1800-180-0003
cru@canarahsbclife.in
7 DHFL Pramerica Life Insurance Company Limited. 1800-102-7070 contactus@dhflpramerica.com
8 Edelweiss Tokio Life Insurance Company Limited. 1800-212-1212 complaints@edelweisstokio.in
care@edelweisstokio.in
9 Exide Life Insurance Company Limited.
1800-419-8228 complaintscell@exidelife.in
10 Future Generali India Life Insurance Company Limited. 1800 102 2355 care@futuregenerali.in
gro@futuregenerali.in
11 HDFC Standard Life Insurance Company Limited 1800 266 9777 service@hdfclife.com
12 ICICI Prudential Life Insurance Company Limited. 1860 266 7766
022 6193 0777
gro@iciciprulife.com
13 IDBI Federal Life Insurance Company Limited. 1800 209 0502
022 2302 9200
grievances@idbifederal.com
14 IndiaFirst Life Insurance Company Limited 1800 209 8700 customer.first@indiafirstlife.com
15 Kotak Mahindra Old Mutual Life Insurance Limited. 1800-209-8800 kli.grievance@kotak.com
16 Life Insurance Corporation of India. For any policy related grievance, please feel free to
contact our Grievance Redressal Officers at
Branch / Division / Zonal / Corporate Level.
(For details click on the `Grievances' tab on the homepage).
17 Max Life Insurance company Limited. 1800-180-5577 service.helpdesk@maxlifeinsurance.com
18 PNB MetLife India Insurance Company Limited. 1800-425-6969
080-26502244
india_grievancecell@pnbmetlife.co.in
19 Reliance Nippon Life Insurance Company Limited. 1800-300-08181 rnlife.customerservice@relianceada.com
20 Sahara India Life Insurance Company Limited. 1800-180-9000 grievance.life@sahara.in
21 SBI Life Insurance Company Limited. 1800 22 90 90 info@sbilife.co.in
22 Shriram Life Insurance Company Limited. 1800-3000-6116 customercare@shriramlife.in
grievance.redressal@shriramlife.in
23 Star Union Dai-ichi Life Insurance Company Limited. 1800 266 8833
022 39546300
customercare@sudlife.in
24 Tata AIA Life Insurance Company Limited. 1860-266-9966 life.complaints@tataaia.com

Note:-There are 17 ombudsman Centres in India. For a list of ombudsman centres, click here