Service Escalation Matrix:

Check the table below for information on various Life Insurance companies.
No Insurance Company Contact Number Email Contacts
1 Aditya Birla Sun Life Insurance Company Limited. 1800-270-7000 care.lifeinsurance@adityabirlacapital.com, gro@adityabirlacapital.com
2 Aegon Life Insurance Company Limited. 1800-209-9090 gro@aegonlife.com
3 AGEAS Federal Life Insurance Company Limited. 1800 209 0502
022 2302 9200
grievances@ageasfederal.com
4 Aviva Life Insurance Company India Limited. 1800-103-7766 customerservices@avivaindia.com
5 Bajaj Allianz Life Insurance Company Limited 1800-233-7272
1800 209 7272
{7 days a week}: 9:00 AM to 7:00 PM (IST)}
customercare@bajajallianz.co.in, Gro@bajajallianz.co.in
6 Bharti AXA Life Insurance Company Limited. 1800-102-4444 complaints.unit@bharti-axalife.com
7 Canara HSBC Life Insurance Company Limited 1800-103-0003
1800-180-0003
cru@canarahsbclife.in
8 Edelweiss Tokio Life Insurance Company Limited. 1800-212-1212 complaints@edelweisstokio.in
care@edelweisstokio.in
9 Exide Life Insurance Company Limited.
1800-419-8228 complaintscell@exidelife.in
10 Future Generali India Life Insurance Company Limited. 1800 102 2355 Grievance.redressal@futuregenerali.in
11 HDFC Life Insurance Company Limited 1800 266 9777 service@hdfclife.com
12 ICICI Prudential Life Insurance Company Limited. 1860 266 7766
022 6193 0777
gro@iciciprulife.com
13 IndiaFirst Life Insurance Company Limited 1800 209 8700 gro@indiafirstlife.com
14 Kotak Mahindra Life Insurance Company Limited 1800-209-8800 kli.grievance@kotak.com
15 Life Insurance Corporation of India. For any policy related grievance, please feel free to
contact our Grievance Redressal Officers at
Branch / Division / Zonal / Corporate Level.
(For details click on the `Grievances' tab on the homepage).
16 Max Life Insurance company Limited. 1800-180-5577 service.helpdesk@maxlifeinsurance.com
17 PNB MetLife India Insurance Company Limited. 1800-425-6969
080-26502244
india_grievancecell@pnbmetlife.co.in
18 Pramerica Life Insurance Company Limited. 1800-102-7070 gro@pramericalife.in
19 Reliance Nippon Life Insurance Company Limited. 1800-300-08181 rnlife.customerservice@relianceada.com
20 Sahara India Life Insurance Company Limited. 1800-180-9000 grievance.life@sahara.in
21 SBI Life Insurance Company Limited. 1800 267 9090 gro@sbilife.co.in
22 Shriram Life Insurance Company Limited. 1800-3000-6116 gro@shriramlife.in
23 Star Union Dai-ichi Life Insurance Company Limited. 1800 266 8833 customercare@sudlife.in
24 Tata AIA Life Insurance Company Limited. 1860-266-9966 life.complaints@tataaia.com

Note:-There are 17 ombudsman Centres in India. For a list of ombudsman centres, click here